What is IronKells Armory?

IronKells Armory is more than an online gun shop — it’s a Viking-inspired firearms and tactical lifestyle brand built by two brothers out of the oilfields of West Texas. We’re a small business with big vision, fueled by hard work, family values, and a no-BS commitment to freedom. We’re family men first, building a legacy for our own and for customers who care about protecting what’s theirs. Freedom is our priority, which means helping people feel confident, knowledgeable, and comfortable enough to exercise their Second Amendment rights responsibly. We also got tired of ordering from 15 different companies just to fully upgrade one handgun. That’s why we’re building IronKells into a one-stop shop for firearm enthusiasts: custom builds and upgrades, survival gear, bug-out kits, and accessories — all under one roof at fair prices. On the product side, we specialize in firearm customization (Cerakote, hydro dipping, performance upgrades), tactical gear, and affordable ammo. We work to source the best gear at the lowest prices possible because preparedness shouldn’t be out of reach. Long term, we’re aiming to design and manufacture our own proprietary line of handguns and rifles, integrating modern tech with Texas-grade reliability.

Do you have a physical store?

We currently operate as an e-commerce business to keep costs down and pass savings on to you. Firearms ship to licensed FFL dealers nationwide; gear and accessories ship directly to you. Texas shop appointments and drop-offs may be arranged by request.

Do you sell to law enforcement or military personnel?

Yes — proudly. We provide agency quotes, bulk support, and project coordination for law enforcement, military, and first responders. Email support@ironkellsarmory.com to set up procurement.

What forms of payment do you accept?

Major credit/debit cards, Sezzle, and Affirm for flexible financing, all via secure encrypted checkout. We don’t accept checks, money orders, or cryptocurrency at this time.

Do I need an FFL to purchase a firearm?

You don’t personally need an FFL, but all firearms must ship to a licensed FFL dealer near you. You’ll complete the background check and transfer paperwork at pickup.

What is an FFL transfer?

We ship your firearm to a Federal Firearms License holder of your choice. When it arrives, the dealer contacts you, runs your background check, and completes the handoff. You pay the dealer’s transfer fee (varies by location).

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, fulfillment or custom work begins and cancellation isn’t possible. Need to change something? Contact us ASAP before processing starts.

Where do you ship firearms?

To valid FFL holders within the United States, in compliance with local and federal law. Provide your preferred FFL during checkout or shortly after purchase and we’ll verify and ship to them.

What states do you not ship restricted items to?

We don’t ship restricted items (e.g., certain magazines, ammo, or firearms) to jurisdictions where prohibited, including California, New York, New Jersey, Massachusetts, and Washington, D.C. Always review your local laws before ordering.

How long does shipping take?

Most in-stock orders ship within 2–5 business days. Custom Cerakote or hydro-dip projects typically take 2–4 weeks depending on complexity. Large builds and bulk orders may require additional lead time. Tracking is provided.

Can I return a firearm?

By federal law, firearms aren’t returnable once transferred. Inspect your firearm at the FFL before signing. If there’s an issue prior to transfer, refuse it and contact us immediately so we can resolve it.

Do you sell NFA items (suppressors, SBRs, etc.)?

Not directly at this time. We can connect you with trusted SOT partners who handle NFA items and paperwork.

What customization services do you offer?

Custom Cerakote finishes, hydro dipping, stippling, engraving, trigger/performance upgrades, AR and Glock builds, themed designs, competition and collector projects, and agency work. Email us with your idea for a tailored estimate.

Can I send my firearm for upgrades?

Yes. Email us to start. We’ll provide FFL shipping instructions, a written estimate, and a timeline. After work is complete, we return the firearm to your chosen FFL for pickup.

Do you offer gunsmithing services?

Yes — Glock builds, AR assembly, sight installation, magwell fitting, trigger tuning, reliability/performance work, and Cerakote refinishing. For machining-heavy jobs, contact us for a custom quote.

What comes in the bug-out bags?

Our kits are tiered: Basic — water filtration, first aid, fire-starting, essentials. Pro — adds tools, shelter items, extended food/water, upgrades. Elite — premium tactical gear, advanced medical, optional firearm/FFL add-ons. Full loadouts are listed on each product page.

Can I customize my bug-out bag?

Absolutely. Choose platform options (where applicable), add/swap gear for urban, wilderness, or tactical use. Email support@ironkellsarmory.com for a custom loadout.

How do I contact customer support?

Email support@ironkellsarmory.com. We typically reply within 24–48 business hours. For urgent firearm shipping issues, include “URGENT” in the subject line.

What if my order is delayed or lost?

We’ll track delays with the carrier and keep you updated. If a package is lost, we’ll replace it when possible or refund after the claim is processed. For firearms, we coordinate with the carrier and your FFL.

What is your return policy for non-firearm items?

Non-firearm, non-custom items may be returned within 14 days of delivery. Items must be unused, in original packaging, and in sellable condition. Refunds are issued after inspection.

How do I return an item?

Email us with your order number and reason for return. We’ll issue a Return Authorization (RMA) and instructions. Returns without an RMA aren’t accepted.

What is your shipping policy?

We ship via USPS, UPS, and FedEx. Gear and accessories ship to your door; firearms ship only to licensed FFLs. Flat-rate options are shown at checkout when available.

Do you offer expedited shipping?

Yes — expedited options are available at checkout for eligible items. Note: production time for Cerakote/custom work can’t be expedited without prior approval.

Do you charge sales tax?

Sales tax is calculated by shipping address. Texas orders are taxed automatically; other states follow applicable local regulations.

Is my information secure?

Yes. We use SSL encryption, tokenized payment processing, and industry-standard security controls. We do not sell your data.

Where can I view Terms & Conditions?

See the “Terms of Use” link in the footer for disclaimers, liability limits, warranty info, and customer responsibilities.

What’s your privacy policy?

Linked in the footer. In short: we only collect what’s needed to process orders, comply with laws, and improve your experience. We don’t sell your data.

Do your bug-out bags include firearms or ammo?

Only select Elite kits may include optional firearm or ammo packages. Any firearm inclusion requires an FFL transfer and full legal compliance.

What Glock models do your holsters fit?

We source holsters for the most commonly used Glock models (e.g., Gen 5 17/19/34/45 and others as listed per product). We don’t manufacture holsters yet, but we customize sourced holsters with hydro-dip patterns, Cerakote finishes, and IronKells branding. Check each listing for exact fitment.

Do you offer IWB and OWB options?

Yes. We source quality holsters in both IWB (inside-the-waistband) and OWB (outside-the-waistband) configurations for concealed carry, range, competition, and duty use. While we don’t manufacture our own yet, we offer custom hydro-dip/Cerakote finishes on select models.

How long does Cerakote or custom work take?

Most projects finish in 7–14 business days. Highly detailed patterns or large builds can run 3–4 weeks. Rush service may be available — contact us before sending your firearm.

What are IronSigil bracelets made from?

304 stainless steel, titanium, or hand-braided rope/paracord for durability with Nordic-inspired symbolism. Designs are sourced from third-party CNC files for purchase, adapted by us, or created based on customer interest and requests — then released in limited runs.

Are the Viking bracelets limited edition?

Yes. IronSigil collections drop in seasonal/limited runs. Once a design sells out, it’s rarely re-released — true collectible pieces.

Shipping & Returns

Shipping, Returns & Refunds Policy

IronKells Armory LLC

Last Updated: January 2026

Shipping, Returns & Refunds Overview

This Shipping, Returns, and Refunds Policy applies to eligible orders placed through IronKells Armory LLC and explains shipping timelines, delivery responsibility, return eligibility, refund timing, damaged shipments, missing items, and the return request process.

Some items are restricted, final sale, require age verification, require FFL transfer, or cannot be returned once shipped, opened, used, installed, transferred, or modified.

Quick Rules

U.S. shipping only.
All returns require written approval and an RMA number.
Eligible returns must be requested within 30 days of delivery.
Defective, damaged, missing, or incorrect-item claims must be reported within 7 calendar days of delivery.
Firearms are not returnable after transfer.
Ammunition is generally not returnable unless specifically approved in writing.

General Shipping Policy

U.S. SHIPPING ONLY

IronKells Armory LLC ships only within the United States. We do not accept or ship international orders.

Orders received by 11:00 AM Central Time Monday through Friday typically qualify for same-day processing when inventory, verification, and compliance checks are complete.
Orders placed after the cutoff, on weekends, or on holidays ship the next available business day when possible.
Shipping times are estimates only. Carrier delays, weather, compliance holds, FFL delays, address problems, restricted-item reviews, and payment verification may affect delivery timelines.

Carrier & Shipping Method Rules

Firearms must ship only through legally approved methods and approved carriers.
Ammunition ships by approved ground service only.
Ammunition cannot ship through USPS.
Firearms and ammunition may not be shipped together unless allowed by law and carrier rules.
Certain products may require adult signature.
Some products cannot ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Washington D.C., U.S. territories, or restricted jurisdictions.

Tracking, Delivery & Package Liability

When an order ships, the customer will receive tracking information by email when available. Once the carrier marks a package as delivered, IronKells Armory LLC is not responsible for theft, porch piracy, unsecured delivery locations, or failure by the customer to retrieve the package.

Return Window

Eligible items may be returned within 30 days of delivery if approved by IronKells Armory LLC. Defective, damaged, missing, or incorrect-item claims must be reported within 7 calendar days of delivery. Failure to report issues within the required window may result in denial of the claim.

Items That May Be Returned

The following items may be eligible for return within the approved return window, provided they are new, unused, unaltered, uninstalled where applicable, in original packaging, and approved by IronKells Armory LLC:

Standard firearm parts and accessories, excluding custom or personalized items.
Jewelry, excluding personalized or engraved items.
EDC items, excluding knives opened from sealed packaging.
Safety gear, unopened and unused only.
Non-customized apparel, due to defects or incorrect shipment only. Non-defective apparel is not generally returnable.
Survival gear and bug-out bag accessories, unused and unopened in original packaging.

All returns are subject to inspection and approval.

Items That Cannot Be Returned

Firearms after transfer
Ammunition, unless specifically approved in writing
NFA items
Installed, used, modified, or altered firearm parts
Custom, hydro-dipped, Cerakoted, engraved, personalized, special-order, or made-to-order products
Opened or used safety gear
Pepper spray, tasers, stun devices, and restricted self-defense products
Used, carried, sharpened, altered, or damaged knives
Clearance or final-sale items
Worn or washed apparel
Items missing packaging, tags, manuals, accessories, or hardware
Items that cannot legally be shipped back
Unauthorized returns

Firearm Return Warning

DO NOT SHIP FIREARMS BACK WITHOUT WRITTEN AUTHORIZATION

Do not ship firearms back to IronKells Armory LLC without written authorization. Firearms may be refused before transfer if damaged, incorrect, noncompliant, or otherwise approved for return. Once transferred to the buyer, firearms are not returnable. Unauthorized firearm returns may be refused, rejected, delayed, reported, or returned through legal channels. Firearms must never be shipped loaded. Firearms must be unloaded, safe, legally packaged, and shipped only through approved legal procedures and approved carriers.

Ammunition Return Warning

DO NOT SHIP AMMUNITION BACK WITHOUT WRITTEN AUTHORIZATION

Do not ship ammunition back to IronKells Armory LLC without written authorization. Improperly packaged, loose, damaged, opened, unauthorized, exposed, contaminated, or illegally shipped ammunition returns will be refused.

How to Start a Return

Fill out the Automatic Return Form at the top of the Shipping/Returns page OR follow the steps below.
Click “Return Request Form” in the Resource Center.
Clearly provide your order number, item details, and reason for return, then email the completed form or request to support@ironkellsarmory.com.
Once approved, we will respond with your RMA Number & Form.
Prepare your return.
Ensure all products are returned in their original packaging with all components, manuals, tags, and accessories included.
Include the RMA number and a printed copy of your original order confirmation inside the return package.
Ship your return using the approved instructions.
Returns without an authorized RMA number will be refused and returned to sender.

UNAUTHORIZED RETURNS MAY BE REFUSED

Returns sent without authorization may be refused. Unauthorized returns do not guarantee a refund. Restricted, illegal, unsafe, loaded, contaminated, used, modified, or improperly shipped items may be refused. The customer is responsible for ensuring the item can legally be shipped back.

Return Authorization / RMA Requirement

All returns require written approval and a Return Merchandise Authorization number. Returns without an approved RMA may be refused and returned to sender.

Approved Return Address

IronKells Armory LLC
Attn: Returns Dept.
2521 N Rebecca Ave
Odessa, TX 79763

Do not ship anything to this address unless your approved RMA instructions specifically confirm it. Only ship returns to the address provided in the approved RMA instructions.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an incorrect item shipped by IronKells Armory LLC, an approved defective-on-arrival claim, an approved shipping damage claim, or another issue approved by IronKells Armory LLC. Original shipping charges are non-refundable unless required by law or approved by IronKells Armory LLC.

Inspection Requirement

All returned items are inspected before any refund, store credit, exchange, warranty referral, or denial is issued. Returns may be denied if the item is used, installed, fired, altered, modified, damaged, scratched, missing parts, missing packaging, unsafe, illegal to receive, improperly shipped, not the item originally sold, outside the return window, or returned without authorization.

Refund Timing

Approved refunds are typically issued to the original payment method within 5-7 business days after inspection approval. Processing times may vary depending on the payment provider, bank, fraud review, or order circumstances. Shipping charges are non-refundable unless IronKells Armory LLC approves otherwise or law requires otherwise.

Store Credit

IronKells Armory LLC may offer store credit instead of a refund where appropriate. Store credit may be used only for eligible products and may not be available for regulated or restricted items where prohibited by law or policy.

Restocking Fees

Up to 10% for standard approved returns.
Up to 25% for fitment-error returns, missing packaging, incomplete returns, customer-error returns, or items requiring additional inspection/handling.
Compliance-related cancellation or restricted-destination orders may be subject to a processing/restocking fee.
Denied background checks, failed FFL transfers, rejected transfers, or customer ineligibility may be subject to restocking, return shipping, transfer, and handling fees.

Shipping Damage

If a package arrives damaged, act fast.

Take photos of the shipping box.
Take photos of the shipping label.
Take photos of the packing materials.
Take photos of the damaged item.
Keep all packaging until the claim is resolved.
Do not throw away the box, packaging, labels, or damaged item.
Contact support within 7 calendar days of delivery.

Shipping damage claims may require carrier inspection. Throwing away packaging may limit or prevent a carrier claim.

Defective-on-Arrival Items

If an item appears defective on arrival, stop using it immediately. Do not install, modify, fire, carry, test, alter, or continue using the product if you believe it is defective or unsafe. Contact IronKells Armory LLC within 7 calendar days of delivery with your order number, item name/SKU, issue description, photos/video if helpful, and packaging photos if shipping damage may be involved.

Manufacturer Warranty Issues

IronKells Armory LLC does not provide a direct warranty beyond what is stated in this policy or required by law. Many firearms, optics, electronics, lights, lasers, tools, and accessories are covered by manufacturer warranties. After inspection or review, IronKells Armory LLC may refer the customer to the manufacturer for warranty support.

Incorrect or Missing Items

If you receive the wrong item or believe an item is missing, contact IronKells Armory LLC within 7 calendar days of delivery. Do not open, install, use, modify, or damage an incorrect item. Keep all packaging and provide photos of the package, packing materials, and items received.

Lost Packages

If tracking does not show delivery, contact IronKells Armory LLC and the carrier. If tracking shows delivered, the customer is responsible for checking the delivery location, household members, neighbors, property office, mailroom, and carrier delivery notes. IronKells Armory LLC is not responsible for theft after confirmed delivery.

Order Cancellations

Orders may be canceled only if they have not been packaged, labeled, processed for shipment, transferred to a fulfillment partner, custom-produced, or shipped. To request cancellation, email support@ironkellsarmory.com with your order number.

Custom, hydro-dipped, Cerakoted, engraved, personalized, special-order, or made-to-order items cannot be canceled once production begins unless IronKells Armory LLC approves the cancellation in writing.

Refused Shipments

If a customer refuses delivery, fails to sign, fails to pick up a package, provides an incorrect address, or causes the shipment to be returned, original shipping is non-refundable, return shipping may be deducted, carrier fees may be deducted, restocking fees may apply, and restricted or regulated items may require special handling.

Contact

Email: support@ironkellsarmory.com
Customer Service Hours: Monday-Friday, 8:00 AM-5:00 PM Central Time