- Orders received by 11:00 AM Central Time Monday through Friday typically qualify for same-day processing when inventory, verification, and compliance checks are complete.
- Orders placed after the cutoff, on weekends, or on holidays ship the next available business day when possible.
- Shipping times are estimates only. Carrier delays, weather, compliance holds, FFL delays, address problems, restricted-item reviews, and payment verification may affect delivery timelines.
When an order ships, the customer will receive tracking information by email when available. Once the carrier marks a package as delivered, IronKells Armory LLC is not responsible for theft, porch piracy, unsecured delivery locations, or failure by the customer to retrieve the package.
Eligible items may be returned within 30 days of delivery if approved by IronKells Armory LLC. Defective, damaged, missing, or incorrect-item claims must be reported within 7 calendar days of delivery. Failure to report issues within the required window may result in denial of the claim.
Items must be new, unused, unaltered, uninstalled where applicable, in original packaging, and approved by IronKells.
- Standard firearm parts and accessories, excluding custom or personalized items.
- Jewelry, excluding personalized or engraved items.
- EDC items, excluding knives opened from sealed packaging.
- Safety gear, unopened and unused only.
- Non-customized apparel due to defects or incorrect shipment only.
- Survival gear and bug-out bag accessories, unused and unopened in original packaging.
- Firearms after transfer
- Ammunition unless specifically approved in writing
- NFA items
- Installed, used, modified, or altered firearm parts
- Custom, hydro-dipped, Cerakoted, engraved, personalized, special-order, or made-to-order products
- Opened or used safety gear
- Pepper spray, tasers, stun devices, and restricted self-defense products
- Used, carried, sharpened, altered, or damaged knives
- Clearance or final-sale items
- Worn or washed apparel
- Items missing packaging, tags, manuals, accessories, or hardware
- Items that cannot legally be shipped back
- Unauthorized returns
Do not ship firearms back to IronKells Armory LLC without written authorization. Firearms may be refused before transfer if damaged, incorrect, noncompliant, or otherwise approved for return. Once transferred to the buyer, firearms are not returnable. Unauthorized firearm returns may be refused, rejected, delayed, reported, or returned through legal channels. Firearms must never be shipped loaded. Firearms must be unloaded, safe, legally packaged, and shipped only through approved legal procedures and approved carriers.
Do not ship ammunition back to IronKells Armory LLC without written authorization. Improperly packaged, loose, damaged, opened, unauthorized, exposed, contaminated, or illegally shipped ammunition returns will be refused.
Please don't just throw something in a box and send it our way. Get the return approved first.
Unauthorized returns do not guarantee a refund. Restricted, illegal, unsafe, loaded, contaminated, used, modified, or improperly shipped items may be refused. The customer is responsible for ensuring the item can legally be shipped back.
All returns require written approval and a Return Merchandise Authorization number. Returns without an approved RMA may be refused and returned to sender.
Attn: Returns Dept.
2521 N Rebecca Ave
Odessa, TX 79763
Customers are responsible for return shipping unless the return involves an approved incorrect shipment, defective-on-arrival claim, shipping damage claim, or another issue approved by IronKells. Original shipping charges are generally non-refundable.
All returned items are inspected before a refund, store credit, exchange, warranty referral, or denial is issued.
Approved refunds are typically issued to the original payment method after inspection approval. Bank or payment-provider processing times may vary.
IronKells Armory LLC may offer store credit instead of a refund where appropriate. Store credit may only be used for eligible products.
- Up to 10% for standard approved returns.
- Up to 25% for fitment-error returns, missing packaging, incomplete returns, customer-error returns, or items requiring additional inspection or handling.
- Compliance-related cancellation or restricted-destination orders may be subject to a processing/restocking fee.
- Denied background checks, failed FFL transfers, rejected transfers, or customer ineligibility may be subject to restocking, return shipping, transfer, and handling fees.
Damaged package, defective product, wrong item, missing item — here's what to do.
- Take photos of the shipping box.
- Take photos of the shipping label.
- Take photos of the packing materials.
- Take photos of the damaged item.
- Keep all packaging until the claim is resolved.
- Do not throw away the box, packaging, labels, or damaged item.
- Contact support within 7 calendar days of delivery.
Shipping damage claims may require carrier inspection. Throwing away packaging may limit or prevent a carrier claim.
Stop using the item immediately. Do not install, modify, fire, carry, test, alter, or continue using a product you believe is defective or unsafe. Contact IronKells within 7 calendar days with your order information and supporting photos or video.
IronKells does not provide a direct warranty beyond this policy or what is required by law. Many products are covered by their manufacturer's warranty, and customers may be referred to the manufacturer when appropriate.
Contact IronKells within 7 calendar days. Do not open, install, use, modify, or damage an incorrect item. Keep the package and provide photos of the packaging and items received.
If tracking does not show delivery, contact IronKells and the carrier. If tracking shows delivered, check the delivery location, household members, neighbors, property office, mailroom, and carrier delivery notes.
Orders may be canceled only if they have not been packaged, labeled, processed for shipment, transferred to a fulfillment partner, custom-produced, or shipped.
Custom, hydro-dipped, Cerakoted, engraved, personalized, special-order, or made-to-order items cannot be canceled once production begins unless IronKells approves the cancellation in writing.
If a customer refuses delivery, fails to sign, fails to pick up a package, provides an incorrect address, or causes a shipment to be returned, original shipping is non-refundable. Return shipping, carrier fees, restocking fees, and regulated-item handling charges may also apply.
Questions about an order, return, shipping issue, or product? Reach out and we'll help you figure it out.
support@ironkellsarmory.com